FAQ

Welcome to the Heyday FAQ page. Here you'll find quick answers to our most common customer questions to help make your shopping experience easy and enjoyable. If you need any extra help, please feel free to get in touch with us.

How long will my order take to arrive?

Typical delivery times are:

Handling: 1–2 business days
Shipping: 6–12 business days
Total estimate: 7–14 business days

More info is in our Shipping Policy.

Do you offer free shipping?

Yes! We offer free shipping on all orders, wherever you're ordering from.

Where is Heyday based?

Heyday is a Sydney, Australia-based online general store, offering a curated range of everyday essentials across beauty, health, home, tech, and travel. We ship worldwide.

What if my item arrives damaged or faulty?

If your order arrives damaged, incorrect, or defective, let us know within 48 hours of delivery and we'll sort out a replacement or a full refund at no cost to you. See our Refund Policy for full details.

Can I cancel my order after placing it?

Yes — you can cancel free of charge any time before your order ships. If it's already on its way, you'll need to wait for delivery and go through our standard return process instead. Just contact us as soon as possible.

What's your return policy?

You have 30 days from delivery to request a return, as long as the item is unused, undamaged, and in its original packaging. Please read our Refund Policy for all the details.

When will I get my refund?

Once your return is received and inspected, we'll process your refund within 7 business days back to your original payment method, though your bank may take a little longer to show it.