Refund policy

Refund Policy

At Heyday Shop, we want you to feel confident about every order. If an item doesn't work out, here's exactly how our returns and refunds process runs.

Getting in Touch

Store Name: Heyday Shop
Location: Sydney, Australia
Email: [YOUR EMAIL]
Phone: [YOUR PHONE]
Support Hours: 9:00 AM – 5:00 PM

We aim to reply to every enquiry within one business day.

Where We Ship From and Send Returns

Heyday Shop operates out of Sydney, Australia, and we ship to customers worldwide. Depending on the item and your location, your order may be dispatched from a different warehouse than our home base, and any approved return may need to go to a separate facility rather than our Sydney address. We'll always confirm the exact return destination once your request has been approved, so please hold off on posting anything back until you hear from us directly.

Your 30-Day Window to Return

You have 30 days from the date your order arrives to request a return. For us to accept it, the item needs to be in unused, undamaged condition, packed in its original packaging, and paired with some form of purchase confirmation, like your order number. Requests made after the 30-day mark may fall outside what we're able to refund.

Starting the Process

Reach out to us at [YOUR EMAIL] with your order number and a quick note on why you're returning the item. We typically get back to you within 1-2 business days with a decision. Once we've given the go-ahead, you'll receive authorization along with instructions on where to send the parcel, and we ask that it's posted within 7 days of that approval. Please don't send anything back without getting the green light first, as unauthorized returns risk being turned away.

Who Covers the Shipping

Got something faulty, damaged from transit, or just plain wrong? Let us know within 48 hours of delivery and include a few photos of the problem. We'll sort out a replacement or a complete refund and cover the cost ourselves. On the other hand, if you've simply changed your mind or picked up the wrong item, the return postage will be on you, and we'd ask that you ship it with a tracking number so it doesn't go missing along the way.

Getting Your Money Back

As soon as your returned item lands with us and passes inspection, we'll send a confirmation email. From there, refunds go out within 7 business days back to whatever payment method you originally used, though your bank or card provider might take a little extra time to reflect it on your end. Since we ship worldwide, transit time for the original delivery typically ran 6-12 business days after our 1-2 day processing window, so keep that in mind when tracking the overall timeline.

Swapping for Something Else

If you'd rather exchange an item than get a refund, just get in touch with our team. Once your return has been approved, you're free to place a fresh order for whatever you'd like instead. The same eligibility rules that apply to standard returns apply here too.

Changing Your Mind Before It Ships

You can cancel your order free of charge any time before it leaves our warehouse. If it's already on its way to you, you'll need to wait for delivery and then go through the standard return steps. To cancel, just email us at [YOUR EMAIL].

What We Can't Take Back

A few categories are excluded from returns altogether: items that have been custom-made or personalised for you, and anything falling under hygiene products, unless it's still sealed and untouched.

Your Legal Protections

Nothing here overrides the rights you're entitled to under the law in your own country. If you're shopping from Australia, you're covered by the Australian Consumer Law, which guarantees certain protections around faulty or misdescribed goods regardless of what our own policy states.