Shipping policy

Here's the shipping policy rewritten for Heyday Shop, adjusted for your worldwide shipping (rather than the reference's three-country limit).

Shipping Policy

At Heyday Shop, we ship to customers all around the world. If you've got a question about where your order is or how shipping works, drop us a line at [YOUR EMAIL].

Where We Deliver

We currently send orders to customers globally, no matter where you're located. Do note that we're not able to deliver to P.O. boxes or military addresses (APO/FPO) at this stage.

Where Your Order Ships From

Heyday Shop is based in Sydney, Australia, though we work with a network of fulfillment partners and warehouses to get your order to you as efficiently as possible. Because of this, your parcel might not always leave from our home city, and could instead ship from a partner facility depending on stock and your destination. By placing an order with us, you're agreeing that your items may come from one of these alternate fulfillment locations rather than directly from Sydney.

How Long We Take to Process Orders

Once your payment goes through, we get to work packing your order within 1-2 business days, Monday through Friday. Anything ordered after 5:00 PM will be picked up and processed the next business day.

How Long Delivery Takes

Once your order leaves our hands, transit typically runs 6-12 business days. All up, most customers can expect their parcel within roughly 7-14 business days of ordering, though this can shift a little depending on your location and how our warehouses are tracking. These are our best estimates — actual delivery might stretch slightly longer during busy periods or due to factors beyond what we control.

Keeping Track of Your Order

Every order we ship comes with tracking included. As soon as it's on its way, you'll get an email with your tracking number so you can follow its journey right up to your door.

If Things Run Late

We work hard to hit our delivery estimates, but occasionally things run behind due to weather events, unusually high order volumes, or hiccups with the courier. If your delivery window has passed and your order still hasn't turned up, reach out and we'll look into it for you straight away.

If Something Goes Missing or Arrives Broken

Should your parcel go missing in transit or turn up damaged, email us at [YOUR EMAIL] with your order number and, if it's damage, a couple of photos showing the issue. We'll look into what happened and get you sorted with either a replacement or a full refund as quickly as we can.

Get in Touch

Store Name: Heyday Shop
Location: Sydney, Australia
Email: [YOUR EMAIL]
Phone: [YOUR PHONE]
Support Hours: 9:00 AM – 5:00 PM

We aim to respond within one business day.